the sometimes senseless ravings (and the occassional rant) of an aspiring marine ecologist who may enjoy killing things a little too much

Saturday, January 05, 2008

AT&T Sucks

first things first, i will wish everyone a happy new year (belatedly) and vanessa a happy birthday (it was yesterday). i would have done this much sooner, but at&t conspired against me. bastards. see, our phone (and thus our dsl) went out monday night (new year's eve) and was just repaired this morning. i also had issues with it last friday, if you recall, but they fixed it when i called that time. but when i reported the problem on new year's day, nothing was done and my report was ignored. i didn't really expect it to get fixed on new year's day, but i thought that surely someone would check it out on wednesday. however, i was mistaken. despite my leaving contact information, no one ever called to let me know what was wrong with our phone line or tell me if and when someone would come to our house to check it out. so on thursday i called AGAIN to see what was up - and those bastards told me the problem was with our equipment (not true, btw) not their system. which means that they just don't do anything? that's nuts. especially since the automated reporting system just tells you that if they send a technician out and the problem is with your system only they'll charge you $85 to fix it. they also ask for contact information just in case this is true so that the technician can get in touch with you. so i was expecting a phone call at the very least but got nothing.

anyway, we unplugged absolutely everything in our house from the phone lines and then chad disconnected our house from the line outside. and we called our phone number. and got a busy signal. on a line that was not in any way connected to anything in our house. obviously, the problem was NOT with our equipment. so chad called them back this time and told them that they'd better send someone over to fix it ASAP and credit our bill for the 5 days of service they didn't deliver or they'd be losing a customer. so they told him they would send someone out this morning. we never saw or talked to anyone (which we should have only had to do if they had to come inside the house), but our phone line and dsl are working once again. but at&t and their shitty customer service still suck.

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